Customer Service Policy

At PSDUSmall, our commitment to you extends far beyond your purchase. We strive to provide a seamless, supportive, and transparent experience at every step. This policy outlines our standards and procedures to ensure your complete satisfaction.

1. Our Commitment to You

  • Quality Products: We stand behind the premium quality of every item we sell.

  • Clear Communication: We aim to be responsive, helpful, and clear in all our interactions.

  • Fair Solutions: We handle every inquiry and concern with fairness and respect.

2. Shipping & Delivery

  • Processing: Orders are typically processed and prepared for shipment within 1-2 business days.

  • Carriers & Tracking: All orders ship with tracking information, which will be sent to your email upon dispatch. Delivery times vary based on location and selected service.

  • Shipping Issues: While we carefully partner with reliable carriers, delays or issues can occasionally occur. We will assist you in tracking your package and resolving any shipping problems with the carrier.

3. Returns, Exchanges & Refunds
We want you to love your PSDUSmall items. If you are not fully satisfied, here is our policy:

  • Eligibility: Items must be returned in original, unworn, unwashed condition, with all tags attached, within 30 days of delivery.

  • Hygiene Policy: For the health and safety of all customers, we cannot accept returns or exchanges on any underwear or intimate apparel that has been worn, tried on without protective garments, or where the hygiene liner has been removed. Activewear must have the original tags attached and show no signs of wear.

  • Process: To initiate a return or exchange, please contact us at [email protected] within the return window to receive instructions and a Return Authorization (RMA) number. Returns without an RMA may not be accepted.

  • Refunds: Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 10 business days. Shipping costs are non-refundable.

  • Exchanges: We gladly offer exchanges for size or color, subject to stock availability. Please follow the return process and specify your desired exchange item.

  • Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us immediately at [email protected] with photos of the product and any packaging. We will promptly arrange a replacement or refund.

4. Privacy & Data Security
We protect your personal information. Please refer to our separate Privacy Policy for detailed information on how we collect, use, and safeguard your data.

5. Contacting Customer Service
Your feedback and questions are important to us. For the fastest and most efficient service:

  • Email: [email protected] (Primary Contact)

  • Hours: We strive to respond to all emails within 24 hours on business days (Monday-Friday, 9 AM - 5 PM PST).

  • Contact Form: You may also use the contact form available on our website.

6. Policy Updates
We may update this Customer Service Policy periodically to reflect changes in our practices or services. The latest version will always be posted on this page.

Thank you for trusting PSDUSmall. We are here to ensure your experience with us is exceptional.