Shipping Policy

This Shipping Policy outlines the details and expectations regarding the processing and delivery of your orders. By placing an order, you agree to the terms below.

1. Order Processing Time
All orders are processed and prepared for shipment within 1 to 3 business days after the order is placed, excluding weekends and public holidays. You will receive an order confirmation email once your order is being processed.

2. Shipping & Delivery Estimates

  • Once your order has shipped, the estimated delivery time is typically 6 to 12 business days to most global destinations.

  • Please note that this is an estimated timeframe and not a guaranteed delivery date. Actual delivery times may vary due to factors beyond our control, including but not limited to: customs clearance procedures, local postal delays, weather events, and regional holidays.

  • You will receive a shipment confirmation email with a tracking number (where available) once your order leaves our fulfillment center.

3. International Shipping & Customs
PSDUSmall ships worldwide. As the customer, you are responsible for:

  • Ensuring your shipping address is complete and accurate.

  • Any import duties, taxes, or customs clearance fees that may be levied by your country's authorities upon arrival. These charges are not included in the product price or our shipping costs, and we have no control over them.

4. Order Issues & Lost Packages

  • Address Errors: We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Please double-check your shipping information at checkout.

  • Tracking: If your tracking information shows no movement for an extended period (e.g., over 10 business days), or if your package appears lost, please contact us at [email protected]. We will work with the shipping carrier to investigate the status of your shipment.

5. Returns Related to Shipping
Our standard Return & Refund Policy applies to all orders. The 60-day return window begins from the date your order is marked as delivered. For details on how to initiate a return, please refer to our Refund Policy or Customer Service Policy.

Contact Us
For any questions regarding your order's shipment, please contact our customer service team at:
Email: [email protected]